Support

After Sales Service

In our pursuit of excellence, we take particular pride in offering unbeatable after-sales service. Dealers, upholsterers and consumers can call our toll-free number to ask questions or receive information about servicing their furniture. Elran assumes full responsibility for product quality and deals directly with consumers to ensure quality control. This also makes our retailers jobs a little easier (see our warranty section or brochure for details).


How to Contact Us / Make a Claim / Get Service

You can contact Elran’s After-Sales Service Department directly at the number below. To make a warranty claim or get service, proof of purchase as well as the serial number or ACK number found on the label attached under your furniture must be supplied to the service represenatative.

Please refer to the “Warranty” section, in the “How to make a Claim” section for limitations and special notes on service.


After Sales Services

Toll free number: 1-800-361-6546
Montreal Region: (514) 630-5656
Fax Service : (514) 630-1666
Fax Parts : (514) 630-7348

 

You can extend the life of your furniture by cleaning it properly. It’s really simple – here are a few basic guidelines.


Fabric and vinyl:
Your dealer can provide specifics on how to care for upholstered furniture.

  • To avoid discolouration, protect furniture from direct, prolonged exposure to sunlight.
  • Keep furniture away from all sources of intense heat like radiators and other heating sources..
  • Do not apply the vacuum nozzle directly to fabric or vinyl. We suggest using the soft brush attachment instead.
  • For complete cleaning, we recommend consulting a professional cleaning service.

Leather:
With proper maintenance, leather furniture will look great and provide many years of comfort. Your retailer can provide specific details on how to care for leather furniture.

  • To avoid discolouration, protect furniture from direct, prolonged exposure to sunlight.
  • Keep furniture away from all sources of intense heat like radiators and other heating sources.
  • Use a warm damp cloth to clean, then wipe with a soft dry cloth.
  • Never use wax, cream, oil, or detergent on leather.
  • Do not apply the vacuum nozzle directly to leather. We suggest using the soft brush attachment instead.
  • For complete cleaning, we recommend consulting a professional cleaning service.

 


Foam and springs:

  • For even wear of your furniture, we recommend rotating the use of seats.

Congratulations on the purchase of your fine furniture from Elran, a world-renowned company in high quality reclining furniture. The care and quality that goes into the manufacturing of this fine product will provide you with years of comfort and enjoyment. Please take the time to carefully read the maintenance instructions as well as the terms of our comprehensive warranty program.


LIFETIME WARRANTY


  • Reclining mechanism
  • Frame
  • Wood parts
  • Swivel base
  • Springs

2-YEARS WARRANTY


  • Leather coverings
  • Combination leather/vinyl coverings
  • Electric motor

1-YEAR WARRANTY


  • Labour
  • Fabric covering
  • Vinyl covering
  • Foam
  • Inspection charges
  • Shipping charges on parts
  • Battery: regular and power pack, remotes, power buttons (for motorized recliners)
  • Electrical wiring
  • Any other unspecified parts

Please note: Elran cannot guarantee that the color (dye lot) of the products purchased will be exactly as the sample used or shown at the dealer or as of previously purchased furniture. The color (dye lot) of fabrics, leathers and vinyl may vary from one batch to the next due to the commercial dying process and also their levels of tolerance.

Parts: Warranty covers manufacturing or material defects. The warranty does not cover damage caused by misuse, excessive dirt and improper cleaning methods (See maintenance section).

Foam & Fibers: Arms, seats and backs will soften with use – it is inherent of this type of material. A regular fluffing of the fibers will help prevent flattening of interior fibers. For even wear, we recommend rotating the use of foam seats.
Fabric, vinyl: Warranty covers sewing defects and separation of fabrics. The warranty does not cover any fabric or vinyl supplied by the consumer. The warranty does not cover pilling, shrinking and fiber migration. The flattening of velvets and microfibers are a characteristic of this type of fabric and is not considered a defect.
Leather: Warranty covers sewing defects, tearing, delamination and depigmentation. Leather is a natural material therefore variations in shade, grain, texture, as well as scars, brand marks, wrinkles, mosquito bites and stretch marks are normal and not considered defects.

Please note: Leather has a natural elasticity, with use, it will soften and stretch creating comfort pleats. This is not considered a defect.

IMPORTANT: This warranty does not apply to defects or damages except as related to manufacturing (e.g. discolouration or wear and tear due to exposure to sunlight, proximity to heat sources, use of unsuitable cleaning products, excessive soiling, accidents, clawing by pets, etc.). It does not apply to the abuse of the product.

Warranties do not apply as stated if the product has been used for rental, for institutional or non-residential use, or has been modified by any individual or company without obtaining written consent from a duly authorized Elran representative.

The limited warranty extends only to the ORIGINAL end user of the product and is not assignable or transferable to any subsequent purchaser/end user.

Should spare parts or replacement material not be available, Elran reserves the right to offer reasonable compensation instead of repair or replacement. In addition, if the model was purchased at a promotional or liquidation price, please find out from your dealer whether it is a floor model or discontinued model and whether certain aspects of the warranty are still in effect.

Modern technology cannot guarantee that any fabric, vinyl or leather used in the repair or replacement process will be a perfect match, but Elran will attempt to match the original shade as closely as possible.

MAINTENANCE

Fabric and vinyl: We recommend dusting and cleaning of your furniture on a regular basis. Do not apply the vacuum nozzle directly on fabric or vinyl. We suggest using the soft brush attachment instead. For complete cleaning, we recommend consulting a professional cleaning service.

Please note: Some fabrics may pill or fade; this is not considered a manufacturing defect. To avoid discoloration, protect your furniture from direct, prolonged exposure to sunlight. Shiny patches may appear on velvet fabric with use. This is normal and does not constitute a defect.

Leather: We recommend using a warm damp cloth to clean, then wipe with a soft dry cloth. Never use wax, cream, oil or detergent/soap on leather. Clean your leather often to remove the dust, body oils and sweat. For complete cleaning, we recommend professional cleaning service.

Foam and springs: For even wear, we recommend rotating the use of seats.

HOW TO FILE A SERVICE CLAIM

It’s simple, just call Elran’s After-Sales Service Department directly at 514 630-5656 or 1 800 361-6546. You will need your original proof of purchase and the serial number of your furniture. This can be found on the label behind the seat.

Please note: Certain conditions of this warranty may be modified if the Elran products are located in isolated areas or regions where there are no expert furniture repair technicians. Elran is not responsible for the choice of repairman or the cost of transportation to the premises of the expert repairman. If you have purchased other services such as fabric treatments, extended warranties or cleaning services, please contact the company directly to file your service claim.

Safety Precautions Warning

Failure to comply with these directions could result in serious injury and/ or damage to the property. In order to reduce the risks, please observe the following:

  • Before starting installation, read and understand all instructions and warnings that came with the furniture.
  • Use care when moving the furniture. Securely grip non-moving parts only.
  • Place furniture at a reasonable distance from the wall.
  • Do not move furniture on bare, hardwood floors. Always place furniture on a protective rug or use protective hardwood felt pads to help prevent scratching your floors.
  • Do not expose your furniture to any type of the following products as they may cause permanent damage: Any type of strong detergents or soap, bleach, any type of chemicals, oily substances, body oils, fluids, ink.
  • Do not place in direct sunlight or near a direct heat source.
  • Do not allow children to play on furniture or operate the reclining mechanisms (manual or power).
  • Do not stand on chairs and / or seats.
  • Do not sit on furniture arms.
  • Leave furniture closed when not in use.
  • Keep hands and feet away from the reclining mechanisms.
  • Sit down on the furniture slowly. Do not throw your weight against the back of the unit.

Warning: Flammable

  • Keep upholstery away from flames or lit cigarettes.
  • Upholstery may burn rapidly, with toxic gas and thick smoke.
  • Keep children away from matches and lighters.
  • Fires from candles, lighters, matches or other smoking materials are still possible.
  • Be careful when smoking.
  • Smoke detectors properly installed and maintained save lives.
  • This furniture is certified and made in accordance with UFAC, methods designed to reduce the likelihood of an upholstery fire from cigarettes.
  • For flammability standards, please contact the Canadian Council for Furniture Manufacturers (CCFM) / Upholstered Furniture Action Council (UFAC).

After Sales Services

Toll free number:
1-800-361-6546

Montreal Region:
(514)630-5656

Fax Service :
(514) 630-1666

Fax Parts :
(514) 630-7348


Contact Info

This is an after-sales service request for those customers who have an Elran product
which is under warranty. For all other request please contact our Service Department.

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